Responsible Gaming — Roobet
Our Commitment
Player-first design: Features like limits, time reminders, and cooling-off are built to help you stay in control.
Fair play & transparency: Clear game rules, visible RTP (where available), and independent game providers.
Zero tolerance for underage play: Strict KYC and age checks; account actions if we suspect a minor is involved.
Support without stigma: If you ask for help—limits, time-outs, self-exclusion—we act promptly and respectfully.
Quick Help (At a Glance)
Set or change a limit: Account → Responsible Gaming → Choose limit → Confirm.
Take a break (cooling-off): Account → Responsible Gaming → Cooling-off → pick 24h / 7d / 30d → Confirm.
Self-exclude: Account → Responsible Gaming → Self-Exclusion → choose 6m / 1y / permanent → Confirm (or contact support).
Close your account: Contact Support with “Close Account – Responsible Gaming”.
Talk to us: Live chat or email Support (see end of page).
Player Protection Tools
1) Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once reached, further deposits are blocked until the limit window resets. Lowering limits is immediate; raising them includes a cool-off and confirmation step.
2) Loss Limits
Define how much you are willing to lose over a period. If you hit that threshold, wagering is restricted until the period resets. This is one of the most effective guardrails for budgeting.
3) Wager & Session Limits
Wager limit: Caps the total you can stake within a time window.
Session limit: Sets a maximum play time per session; when time’s up, you’ll be logged out.
4) Reality Checks & Time Reminders
In-game reminders show elapsed time and net result since you started the session. You can set the reminder frequency (e.g., every 15, 30, 60 minutes).
5) Cooling-Off (Short Breaks)
Temporarily suspend play for 24 hours, 7 days, or 30 days. You can still log in to view account info and withdraw funds, but you cannot deposit or wager until the cooling-off ends.
6) Self-Exclusion (Longer Breaks)
Block access for 6 months, 1 year, or permanent. During self-exclusion, you cannot log in to gamble. We’ll make reasonable efforts to block marketing communications and prevent re-registration. Self-exclusion cannot be lifted early.
How to request self-exclusion:
Go to Account → Responsible Gaming → Self-Exclusion, select a duration, and confirm; or
Contact Support and request self-exclusion (we may ask basic verification to protect your account).
7) Product & Feature Blocks
You may hide specific categories (e.g., live games) from your lobby. Contact Support if you want category-level blocks applied to your account.
Age Verification & Underage Prevention
18+ only (or higher where required). We conduct KYC and age checks and may request proof of identity/address at any time.
Parents/guardians: Consider device-level parental controls and app-locking tools. Keep login details private and payment methods secure.
Recognizing Risky Play
Ask yourself the following. If several apply, consider taking a break or speaking to a professional:
I gamble with money intended for bills or essentials.
I’m chasing losses or increasing stakes to recoup.
Friends/family express concern about my gambling.
I feel irritable or secretive about my play.
I gamble to escape stress or negative moods.
I’ve tried to stop but couldn’t stick to it.
Self-check tip: Track your play and budget for two weeks. If you exceed your plan more than once, set stricter limits or take a cooling-off.
Practical Tips for Safer Play
Budget first: Decide your entertainment spend before you start; stick to it.
Use limits: Deposit/loss/session limits are there to help—turn them on.
Avoid chasing: Losses happen; chasing usually makes them worse.
Take breaks: Short sessions with pauses support better decisions.
Separate funds: Keep gambling money separate from rent, loans, or essentials.
No alcohol/substances while playing: They reduce judgment and control.
Play for fun: Not for income—treat wins as a bonus, not a plan.
Support & Professional Help
If gambling no longer feels fun or manageable, confidential help is available:
US: National Council on Problem Gambling (NCPG) – 1-800-GAMBLER, text GAMB to 800GAM, or chat via their official site.
UK: BeGambleAware / GamCare – 24/7 live chat and helpline.
International: Gambling Therapy – online support and resources.
Canada: ConnexOntario or provincial helplines.
(Access may vary by region; we’ll point you to local options if you contact Support.)
Third-Party Controls You Can Use
Financial blocks: Some banks let you block gambling transactions—enable this in your banking app.
Device controls: Use screen-time limits or app locks on mobile/desktop.
Ad settings: Adjust ad personalization on major platforms to reduce gambling ads.
Gambling-site blockers: Consider reputable website-blocking software to limit access during certain hours or entirely.
Our Responsible Marketing Practices
We do not target minors or self-excluded players.
Bonus terms are displayed clearly with material conditions (e.g., wagering, expiry, max bet).
You can opt out of promotional emails/SMS/push at any time via Account → Preferences or message footers.
Data, Privacy & Your Choices
We process your data to provide services and to uphold responsible-gaming and legal obligations (e.g., limits, self-exclusion, AML). For details, see our Privacy Policy.
When you activate responsible-gaming tools, we store those settings to enforce them.
If you self-exclude, we keep necessary data to honor the exclusion and prevent re-registration for the chosen period.
When We May Intervene
We may reach out or apply protective measures (e.g., temporary limits, a welfare check, or account review) if we see patterns like:
frequent limit increases or overrides,
repeated large losses in a short period,
signs of account compromise or risky behavior.
Our goal is supportive, not punitive. Where required by law, we may also provide information to regulators.
Contact Us
Live Chat: Available in the Help Center.
Email Support:[insert support email]
Responsible Gaming Team:[insert dedicated address if available]
If you or someone close to you needs urgent support, please contact the appropriate helpline listed above before returning to play.
Implementation Notes (remove before publishing)
Insert working links/emails for Support and any regional help pages.
Ensure Responsible Gaming tools are visible under Account and reflected in app/website UI.
Localize helpline references per target markets and licensing conditions.
Align this page with your Terms & Conditions and Privacy Policy.