• register and verify an account,

• make deposits/withdrawals,

• participate in games, promotions, tournaments, or loyalty programs,

• contact support or interact with us on social media,

• visit our sites or apps (whether logged in or not).

This Policy does not cover third-party websites, services, wallets, or apps that we do not control. Review their privacy notices separately.

2) Eligibility & Age

Our Services are intended only for adults who meet the legal gambling age in their jurisdiction (typically 18+ or higher). We do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us immediately to request deletion.

3) Categories of Data We Collect

Depending on how you use the Services, we may collect:

A. Account & Identification

• Full name, username, date of birth, nationality, residential address.

• Contact details (email, phone).

• Government-issued ID, selfie or video verification, proof of address (KYC), and sanctions/PEP screening results.

B. Transactional & Financial

• Deposits, wagers, wins/losses, withdrawals, wallet addresses or masked payment instrument details, transaction IDs, and chargeback history.

C. Gameplay & Behavioral

• Game session logs, device events, bet amounts, game outcomes, bonus usage, tournament entries, self-exclusion and limits, and responsible-gaming interactions.

D. Technical & Device

• IP address, device identifiers, OS/browser type and version, language, time zone, app version, crash logs, performance metrics.

E. Cookies & Similar Technologies

• Session cookies, preference cookies, analytics pixels/SDKs, advertising IDs (see Cookies section).

F. Communications & Support

• Chat transcripts, email messages, call recordings (where permitted), feedback, and social media handles.

G. Marketing Preferences

• Opt-ins/opt-outs, consent records, referral data, and affiliate attribution parameters.

H. Inferences

• Risk scores for AML/fraud, bonus eligibility tiers, and responsible-gaming risk indicators.

4) Sources of Information

• Directly from you (registration, KYC, deposits/withdrawals, support).

• Automatically via cookies/SDKs when you use the Services.

• From service providers and partners (payment/KYC vendors, fraud tools, affiliates, analytics).

• From public databases and sanctions/PEP lists for compliance.

5) Legal Bases for Processing (GDPR/UK GDPR)

Where applicable, we rely on:

• Performance of a contract (to provide the Services, process payments, maintain your account).

• Legal obligations (AML/CTF, responsible-gaming, tax, regulatory reporting).

• Legitimate interests (fraud prevention, network and information security, service improvement, marketing to existing customers—where permitted).

• Consent (certain marketing, optional cookies/analytics, where required). You can withdraw consent at any time.

6) How We Use Your Information

We process personal information to:

1. Create and verify your account; authenticate logins and recover access.

2. Provide and operate the Services, including games, promotions, loyalty, leaderboards, tournaments.

3. Process payments and withdrawals; detect and prevent fraud, abuse, collusion, chargebacks, bonus misuse, multi-accounting, botting.

4. Comply with law: AML/CTF checks, sanctions screening, age/identity verification, responsible-gaming obligations, self-exclusion management, recordkeeping.

5. Customer support: respond to requests, resolve disputes, troubleshoot.

6. Personalize content, recommend games, and tailor bonuses/communications.

7. Analytics & improvement: measure performance, fix bugs, improve UX, develop new features.

8. Marketing & promotions: send service and promotional messages (where lawful), measure campaign effectiveness.

9. Security: protect accounts, investigate suspicious activity, enforce Terms.

10. Corporate: mergers, acquisitions, financing, or transfer of assets (subject to safeguards).

7) Cookies, SDKs, and Tracking

We use cookies, SDKs, and similar technologies to keep you signed in, remember preferences, perform analytics, and (where allowed) deliver and measure marketing.

• Strictly necessary cookies — essential for login, payments, fraud prevention.

• Functional cookies — remember preferences (e.g., language).

• Analytics cookies — help us understand usage (e.g., page views, session duration).

• Marketing cookies/IDs — measure ads and affiliates; build limited audience segments where permitted.

Your Choices

On first visit, you may see a cookie banner. You can accept/reject non-essential cookies and update preferences anytime via [Cookie Settings]. Your browser may allow blocking cookies; if you block essential cookies, parts of the Services may not work.

Do Not Track (DNT): We currently do not respond to DNT signals due to lack of common standards.

8) Sharing & Disclosure of Information

We may share personal information with:

• Group companies that help provide the Services.

• Service providers/processors: hosting, security, KYC/AML, payment processing, wallet providers, analytics, communications, CRM, cloud storage, anti-fraud. They act under contract and must protect your data.

• Business partners/affiliates for attribution and campaign measurement (limited identifiers).

• Regulators and law enforcement where required (e.g., AML reporting, court orders, regulatory audits).

• Professional advisors (lawyers, auditors, insurers).

• Corporate transactions: if we restructure, merge, or sell assets, information may transfer subject to this Policy and applicable laws.

• With your consent or at your direction.

We do not sell your personal information for money. In some jurisdictions, certain advertising or analytics disclosures may be considered a “sale” or “sharing”—see Your State Privacy Rights for opt-out options.

9) International Transfers

We may process and store information in countries outside your own (including outside the EEA/UK). Where required, we implement appropriate safeguards, such as EU Standard Contractual Clauses (and UK addendum) or rely on adequacy decisions. You can request a copy of the relevant transfer mechanism (with sensitive terms redacted).

10) Security

We employ administrative, technical, and physical safeguards appropriate to the nature of the data, including encryption in transit, access controls, network monitoring, and least-privilege policies. No system is 100% secure; you are responsible for maintaining your account security (strong passwords, 2FA where available, keeping credentials confidential). Notify us immediately of any suspected unauthorized access.

11) Retention

We keep personal information only as long as necessary to fulfill the purposes described in this Policy, including to meet legal, regulatory, tax, AML/CTF, and responsible-gaming obligations. Typical retention periods:

• Account & KYC records: generally 5–10 years after account closure (jurisdiction-dependent).

• Transaction & gaming logs: per statutory requirements (often 5–10 years).

• Marketing data: until you opt out or delete your account, or as required by law.
  When retention is no longer required, we will delete or irreversibly anonymize the data.

12) Automated Decisions & Profiling

We use limited automated decision-making to support AML/fraud detection, bonus abuse prevention, and responsible-gaming risk indicators (e.g., velocity checks, geofencing, duplicate account detection). Where required by law, you may request human review, express your point of view, or contest a decision that produces legal or similarly significant effects.

13) Your Rights

Your privacy rights vary by region. Subject to legal limits and verification, you may be able to:

• Access a copy of your personal information.

• Correct inaccurate or incomplete data.

• Delete personal information (subject to legal retention obligations).

• Restrict or object to certain processing (e.g., direct marketing).

• Withdraw consent where processing is based on consent.

• Portability: receive data in a structured, commonly used, machine-readable format.

• Opt out of targeted advertising, “sale” or “sharing” (as defined by applicable state laws).

• Lodge a complaint with a supervisory authority.

Brazil (LGPD) and Other Regions

Where local law grants additional rights, you may exercise them using the same contact channels.

We will not discriminate against you for exercising your rights, but certain features may not function without the necessary data.

14) Marketing Preferences

• Email/SMS/App notifications: You can opt out via the message footer, app settings, or [account preferences].

• Cookies/Ads: Use [Cookie Settings] and device ad settings to limit analytics/advertising cookies and mobile ad IDs.
  Service and transactional messages (e.g., security alerts, receipts) are not promotional, and you may still receive them.

15) Responsible Gaming & Self-Exclusion

We process data related to limits, cool-offs, and self-exclusion to support responsible gaming and legal compliance. If you self-exclude, we retain necessary information to honor the exclusion and prevent re-registration for the mandated period.

16) Third-Party Links, Wallets & Social Logins

The Services may link to third-party sites, wallets, or social platforms. Your interactions with them are governed by their privacy policies. We recommend reviewing those policies before sharing information.

17) Changes to This Policy

We may update this Policy to reflect legal, technical, or business changes. If changes are material, we will provide prominent notice (e.g., banner, email, in-app notification). The “Last updated” date at the top shows the latest revision. Continued use of the Services after changes means you accept the updated Policy.

19) Region-Specific Notices (Optional Add-Ons)

If your operation targets specific jurisdictions, include any mandatory disclosures here (e.g., Nevada SB 220 “sale” opt-out email; Canadian PIPEDA contact details; Australian APPs contact; New Zealand Privacy Act contact). Replace placeholders with the correct regulatory text for those regions.

20) Cookie Notice (Summary)

For convenience, you may publish a separate Cookie Notice. At a minimum, disclose:

• cookie categories and purposes,

• names of third-party cookies/SDKs where feasible,

• retention periods (session vs. persistent),

• How to change consent,